Shipping policy

Last Updated: September 30, 2026

Thank you for shopping with Cloudstone. We’re committed to getting your order to you as quickly and safely as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

During new releases, restocks, sales, or periods of high order volume, processing may take slightly longer.

U.S. SHIPPING

Once your order has been processed and shipped, estimated delivery is typically 3–7 business days, depending on your location and the shipping carrier.

Shipping rates, when applicable, are calculated and displayed at checkout.

TRACKING

Once your order ships, you will receive a shipping confirmation with your tracking information.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

PRE-ORDERS

Items marked as Pre-Order have different processing and shipping timelines.

The estimated shipping timeframe will be displayed on the product page. If your order contains both in-stock and pre-order items, your order may ship together once all items are available.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has been shipped, Cloudstone cannot guarantee that the shipping address can be changed.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery times may be affected by circumstances outside of Cloudstone’s control.

If your tracking information shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you still need assistance, please contact Cloudstone and we’ll do our best to help.

RETURNED PACKAGES

If a package is returned to Cloudstone because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, additional shipping charges may apply to have the order shipped again.

INTERNATIONAL SHIPPING

If international shipping is available for your destination, shipping rates and available delivery options will be shown at checkout.

International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

QUESTIONS

If you have any questions regarding your order or shipment, please contact Cloudstone Customer Support through the contact information provided on our website.